GCI Billing Errors
Unfortunately, I can’t take it any more. Fed up. Worn out. Convinced.
My experience with GCI cable television, internet, and telephone billing practices has me totally convinced of the following:
1. Their billing system is unintentionally flawed, yet produces substantial wealth at their customer’s expense, Or,
2. Their billing system is intentionally flawed in order to produce vast income, in hopes that the customer will roll over and simply let GCI intimidate, abuse, and misuse billing practices.
My experience has been a nearly continuous stream of billing errors including, but not limited to……..
1. Billing extra fees for internet use……….even though we purchased unlimited access.
2. Inaccurate billing, always to the advantage of GCI.
3. “Losing” payments, so that late fees can be assessed, even though the canceled checks prove the payment had cleared the bank weeks prior.
A few months ago, I said to the GCI customer service person, “I am so frustrated with GCI’s inability to properly handle customer payments. Why should I be punished because of GCI’s inability to properly receipt?” “You are not being punished, we just need proof that you paid this.” She replied. So, off to the bank I go again, to get a copy of my canceled check. approximately one hour of lost time, because of the lines at the bank. Then, back to GCI’s long and slow customer service line. The same person helps me the second time. “Here is a copy of the canceled check.” No apology. No sorry. No thank you.
This experience was after months of billing errors. No more for me. I will pay in person. I travel to the Dimond Center GCI counter to pay my next bill. “I am here to pay in person because I have been having trouble with my payments being properly credited to my account.” “No, problem Sir, I’ve got this covered.”
Well, I soon receive an email from GCI letting me know that there is a late fee and possible cancellation of my account for failure to pay.
Back to the GCI Customer Service desk. “Sir, you clearly did not pay this account. A lot of people think they pay a bill when in reality they didn’t.” I reply, “I personally went to the GCI desk and paid this in person because I believe your billing errors are intentional and I want the data to show that a hand delivered bill, check, and payment in full can get lost.” I bring out my receipt from the GCI Desk, “Oh, you went to Dimond. They often don’t get these things right there.”
After seven or eight more of these types of experiences, I go to GCI and say, “I would like to end all relationship with GCI. No phone, no internet, no cable television. Nothing with GCI. I am through.” “No problem Sir, I can get this done for you in no time.” “Please let me know how much I owe you for everything. Please close out all of my accounts and let me pay everything so that I don’t have to deal with these billing errors anymore.”
“You are done, Sir. Paid in full.” I reply, “Thank you, very much.”
Yesterday my wife gets a call from a collection agency. “We are calling to demand payment for your unpaid GCI accounts.” My bride replies, “We don’t have any GCI accounts. We personally went to GCI and closed every account and we paid in full.”
The collection person said, “We can’t help you, you need to talk to GCI customer service.”
I am, starting today, to collect stories from others who are also convinced GCI’s billing record is tainted in their favor, and is not followed in good faith, and is far below the level of adequacy any reasonable person would expect and deserve.
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